Privacy policy

Imported, Marketed & Operated by Harmoniq Trading Pvt. Ltd.

Your trust is important to us at Fragrance d'Oasis (FO-Dubai). We value your privacy greatly and are committed to protecting any personal information you provide us. We collect, use, retain, and protect your information as outlined in this policy when you visit our website or make a transaction. By using our website to purchase our product, you agree to the following terms, which are a part of our broader terms and conditions.

When you use www.fodubai.in, we may collect the following types of personal data:

Contact & Identification Details

To ensure a smooth purchase and delivery experience, we require the following details at checkout:

  • Name: The name you wish to appear on the invoice.

  • Email: Required for invoice delivery, shipping updates, and other order-related communication and promotional communications as per your consent/ discretion.

  • Phone: Your active mobile number for delivery coordination and updates.

  • Addresses:
    Shipping Address:
    The complete address where you'd like the product delivered, including the correct PIN code.

    Billing Address:
    If you require a GST invoice and your billing address differs from the shipping address, please provide the registered billing address along with your GST number (if applicable).

Demographic Information

  • Gender: (Male / Female / Other / Prefer not to say) We ask this to help us offer better product recommendations, tailor future offers, and improve our audience insights. Your information stays confidential and is only used for internal analysis.

  • Date of Birth: (Optional – For personalized experiences & offers)

Preferences and Interests:

  • Wishlist items
  • Items added to your shopping cart

  • Browsing behaviour and product views Additionally, we may track your purchase history and any reviews or ratings you provide. This information helps us improve your shopping experience and tailor our services to better meet your needs. By analysing this data, we can offer personalized recommendations, promotions, and content that align with your preferences. Our goal is to create a seamless and enjoyable shopping experience that caters specifically to you

Public Submissions:

  • Customer Interaction & Feedback Channels

Product Reviews

  • We encourage our customers to share their experiences through product reviews on our website or partner platforms. These reviews help us understand user satisfaction, improve product quality, and assist other customers in making informed decisions.

Social Media Comments or Mentions

  • Your engagement on platforms like Instagram, Facebook, X, and Linkedin plays a vital role in shaping our brand. We actively monitor mentions, tags, and comments to gather insights, respond to queries, and acknowledge positive feedback. Constructive criticism shared publicly is also taken seriously and routed to the relevant departments for review.

Website & Support Channel Feedback

  • User experience is central to our online journey. Feedback shared through our website, live chat, or customer support channels is regularly reviewed to identify bugs, improve usability, and enhance overall service quality. Your input helps us evolve and create a smoother, more responsive experience.

Device & Technical Information

  • Collected via cookies, tracking technologies, and analytics tools

  • To improve user experience, optimize website performance, and ensure security, we collect certain technical data automatically when you interact with our digital platforms. This includes:

IP Address

  • Used to identify your general location, detect fraudulent activity, improve latency and server management. It also helps us tailor regional content and services.

Browser Type & Version

  • Details about the browser you use (e.g., Chrome, Safari, Firefox) help us ensure compatibility and optimize the display and functionality of our site across different platforms.

Device Identifiers

  • Unique identifiers such as device ID, operating system type, screen resolution, and mobile network information are collected to better understand the type of devices accessing our services and to enhance layout responsiveness.

Usage Data (Time Spent, Pages Visited, etc.)

  • We track session duration, navigation patterns, clicks, and interaction points on our website. 
  • This data enables us to analyse customer behaviour, identify areas for improvement, and deliver a seamless, personalized experience.

  • All such information is collected in compliance with applicable data protection laws and is used solely for legitimate business purposes, such as analytics, performance improvement, and customer support.

Purpose of Collecting Transactional Information

  • We collect and process your transactional details to ensure a smooth, secure, and personalized shopping experience. The key purposes include:

Secure Payment Processing

  • To process your orders safely and efficiently, we collect necessary payment-related information. All transactions are securely handled through our trusted payment gateway partner, Razorpay, which complies with industry-standard encryption protocols and PCI-DSS guidelines to safeguard your financial data.

Product Delivery & Logistics

  • Your shipping address and contact details are used to fulfill and deliver your orders accurately and on time. This includes coordination with our logistics partners and verifying delivery locations.

Order Notifications & Updates

  • We use your contact information (email/SMS/WhatsApp) to keep you informed about your order status  including confirmation, dispatch, expected delivery, tracking information, or any unexpected delays.

Customer Support & Post-Purchase Services

  • Your order history and communication records help us assist you better in resolving issues related to returns, exchanges, refunds, or product complaints. This ensures efficient after-sales service and continuous improvement in customer satisfaction.

  • All data is handled with strict confidentiality and only for the purposes mentioned above, in accordance with our Privacy Policy.

    We collect this information either:

    Directly from you (e.g., during sign-up or checkout)
    Passively (e.g., via cookies or session trackers)
    From third-party platforms (e.g., if you interact with us through Instagram or Google

    How We Use Your Personal Information
    We use your data to serve you better and enhance your shopping experience. Here's how:

    To Complete Your Orders and Provide Services:

    To Personalize Your Experience:
    Recommend products based on user’s past behaviour
    Save your preferences (like fragrance types or wishlisted items
    Customize content, offers, and features to suit your interests and shopping preferences.

    For Marketing and Communication (Only with Your Consent):
  • Inform you about new launches, discounts, and exclusive sales
  • Share updates through email, SMS, or app notifications
  • Run contests, events, or referral campaigns

For Analysis and Optimization:

  • Monitor website performance and user engagement

  • Measure the effectiveness of marketing campaigns
  • Understand product popularity and buying trends

Legal, Operational, and Audit Purposes

  • To maintain transparency, compliance, and security, we collect and retain certain information to

  • Comply with Applicable Laws and Regulations

    We adhere to all relevant Indian laws, including data protection regulations and e-commerce guidelines, to ensure lawful processing of your personal data. This includes cooperating with regulatory authorities as required.

  • Maintain Business Records

    Accurate record-keeping is essential for efficient business operations, legal compliance, and financial auditing. We securely store transactional, communication, and operational data either at our Ahmedabad office and/or on secure servers (personal or third-party) to support these activities.
  • Detect and Prevent Fraud or Unauthorized Use

    Protecting your data and our systems from fraudulent activities is a top priority. We use collected information to identify suspicious transactions, unauthorized access, or other security threats, ensuring a safe environment for all users.

    Under applicable Indian data protection laws, you have the right to:
  • Access the data we hold about you

  • Correct inaccurate or incomplete information
  • Withdraw consent for marketing communications
  • Delete your account/data (subject to verification and legal compliance)

    You can exercise these rights by contacting support@fodubai.in. We will respond within a reasonable time frame.
  • Data Security and Storage

    We take your data security seriously and implement safeguards such as:
  • SSL encryption across our website
  • Secure cloud servers with restricted access
  • Regular security audits and updates
  • Use of trusted third-party service providers for payments and logistics

    Despite best practices, no data transmission over the internet is 100% secure. We cannot guarantee absolute protection, but we promise to handle your data responsibly and transparently.
  • Sharing of Information

    We do not sell or trade your personal data to any third parties. We may only share your data with:
  • Payment gateways (to process your transaction)
  • Logistics partners (to deliver your order)
  • Marketing or communication platforms (for promotional emails or SMS)

    All such partners are bound by strict data protection clauses and may only use your information as instructed by Harmoniq Trading Pvt. Ltd.
  • Use of Cookies and Trackers

    Why we use cookies and similar technologies to:
  • Keep you logged in
  • Save your cart and Wishlist
  • Understand browsing behaviour
  • Improve our site user experience and functionality

  • You can manage cookie settings in your browser. However, disabling them may limit some features of the website.

Children's Privacy

  • We do not knowingly collect personal data from anyone under 18 years of age. If you are a minor, please use the site only under supervision of a parent or guardian.

Policy Updates

  • We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. Continued use of our website signifies your acceptance of the changes.

Contact & Grievance Redressal

  • If you have any concerns regarding privacy or would like to raise a grievance, please reach out to our designated Grievance Officer:

    Harmoniq Trading Pvt. Ltd.
  • Email: support@fodubai.in
    Phone/WhatsApp (Business Hours): +91 63530 68520

    Registered Office Address:

    705, 7th floor, Ganesh Glory, Jagatpur Road, 
    Near BSNL Office, Off Sarkhej-Gandhinagar Highway,
    Jagatpur, Ahmedabad, Gujarat – 382470

    We are committed to addressing all customer queries and grievances in a prompt and professional manner. Our support team endeavour’s to acknowledge all concerns within 36 hours of receipt and aims to provide a full resolution within 7 working days, subject to the nature and complexity of the issue.