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Frequently Asked Questions

About Our Fragrances

Where are your fragrances made?+
All our fragrances are thoughtfully crafted and manufactured in Dubai. Each scent is a tribute to the city’s elegance, opulence, and cultural richness.
Are your fragrances oil-based or alcohol-based? +
All our perfumes are alcohol-based, formulated to offer a rich, modern fragrance experience with strong sillage and lasting power.
Are your perfumes suitable for men, women, or both?+
We offer a curated collection for women (Zuni, Roohi, Raqs), men (Royal Oud, Fajr, Dubai Dreams), and unisex fragrances (Exotic, Aura, Rare Arabia, Luxora).
How long do your perfumes last?+
Our perfumes are made with high-quality ingredients for a long-lasting experience that stays with you for hours.
What makes your fragrances special?+
Every bottle captures the spirit of Dubai blending the mystery of the Middle East with contemporary luxury, designed to leave a lasting impression.

Shipping & Delivery

Do you deliver across India? +
Yes, we offer free delivery across India with no minimum order value.
How long does delivery take? +
Orders typically arrive within 3–7 business days, depending on your location.
How will I get my order confirmation?+
You will receive confirmation and shipping updates via WhatsApp once your order is placed.
Can I track my order? +
Yes, we will share a tracking link via WhatsApp or SMS once your order is dispatched.
Do you offer Cash on Delivery (COD)?+
Yes, we do offer COD. You can choose Cash on Delivery as your payment option at checkout.

Returns & Damage Policy

Can I return or exchange a perfume if I don’t like the fragrance?+
No, due to hygiene and safety reasons, we do not accept returns or exchanges unless the product is damaged upon delivery.
What if I receive a damaged item?+
Please contact us within 24 hours of receiving the package. We’ll require clear images of the damage and order details for quick resolution.
Do you offer refunds?+
Refunds are only processed in the case of damaged or incorrect items reported within 24 hours of delivery.
Can I cancel my order after placing it?+
Orders can only be cancelled within 6 hours of placing them. Once processed, cancellation is no longer possible.
How long does it take to process a replacement?+
Once damage is verified, we aim to ship a replacement within 3 working days.

Ordering & Payments

What payment methods do you accept?+
We accept all major debit/credit cards, UPI, net banking, and wallet payments.
Is it safe to shop online on your website?+
Yes, our website uses SSL encryption and secure payment gateways to ensure your transactions are completely safe.
Can I change my delivery address after placing the order?+
Please reach out to us within 2 hours of ordering for any address changes. After processing, we cannot modify shipping details.
Will I receive an invoice with my order?+
Yes, your invoice will be emailed to you and included in the package.
Do you provide order updates?+
Yes, we’ll update you through WhatsApp with every step confirmation, shipping, and delivery.

Product Care & Storage

What is the best way to store perfume?+
Store in a cool, dry place away from direct sunlight and humidity to maintain its integrity and fragrance strength.
Do your perfumes change color over time?+
Natural aging may slightly deepen the color, but this does not affect quality or scent performance.
How should I apply perfume for the best result?+
Spray directly on pulse points like the neck, wrists, and behind the ears. Avoid rubbing after application.
How long can I store the perfume once opened?+
We recommend using the perfume within 24 months of opening for the best olfactory experience.